Group Account Director
About the Role
The Group Account Director position is a senior client management role responsible for leading a portfolio of clients and is accountable for the growth, management, retention and satisfaction of these accounts. Also responsible for relationship building, marketing strategy, campaign development & management, and business analysis. Acts as the client’s liaison with the agency, ensuring client’s objectives are met and the client is getting the best results from the entire agency team. Effectively leads multiple teams of junior to mid-level account members.
Essential Functions
Account Management
- Ensures client relationships are rock solid, positive, stable and exceeding goals
- Contacts and forms relationships with senior client personnel
- Develops strategic marketing plans in conjunction with assigned team members and effectively presents to senior client personnel
- Reviews campaign conceptual directions to ensure strategic marketing objectives remain in focus
- Develops/reviews estimates, quotes and unquoted invoices to ensure budget requirements are met and profitability is maintained
- Stays current on clients’ industry trends and innovations
Client Leadership
- Attends client meetings and interfaces as needed with executive level and middle management level on client side during meetings and presentations
- Keeps senior management apprised of key client opportunities, potential risks and other key nuances which affect the health of the business
- Predict opportunities and concerns, determines best course of action, manages independently, but also knows when to escalate/ladder up
- Develops a complete understanding of each client’s goals, markets, needs and expectations
- Works with team to ensures client projects are properly and efficiently staffed
- Ensures that financial management of accounts meets agency standards
- Leads in agency/client contract negotiations
- Participates in Agency/Client Performance Plan reviews
Team Leadership and Development
- Embraces and encourages a culture based on team work, collaboration, and intellectual curiosity
- Meets with account teams on a regular basis to review their activities, provides constant and relevant feedback
- Mentors and trains client services team members to constantly increase their individual proficiency, guiding them in career and skills development
- Keeps the client services team focused and motivated with high morale throughout challenges
- Assists in interviewing, hiring, training, mentoring, developing, and evaluating team members
- Conducts performance reviews and career path plans for direct reports
Agency Process
- Communicates and implements an account services process for all assigned accounts that works for a high volume/complex client business
- Facilitates the development and documentation of best practices for improving operational efficiencies within the team and the group
Cross selling
- Seeks out new business opportunities and plays a leading role in development for existing clients
- Meets/exceeds annual revenue targets
Disclaimer
PACO Collective is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. PACO will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you need a reasonable accommodation in the application process, please contact Human Resources to make arrangements.
The following links contain further information:
For details about EEO law in English click here and Spanish oprime aquí.
The Immigrant and Employee Rights Poster.
Employee Polygraph Protection Act
PACO participates in E-Verify program. More information is here.
Requirements
- Bachelor’s degree in Business or Marketing preferred
- 9+ years of advertising agency experience required, multicultural a plus
- Marketing/Advertising Experience, experience in highly regulated categories or the energy sector gets you to the top of the list
- Strong verbal and written communication skills
- Advanced problem solving and analytical thinking skills
- Dynamic presenter
- Extremely organized
- Highly-honed interpersonal skills
- Working knowledge of media
- In-depth understanding of research and planning
- Advanced competency level in MS Office, especially Excel and PowerPoint
Benefits & Perks
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401K Match Up
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Health Insurance
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Work From Home
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Summer Hours
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Winter & Summer Outings
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Agency Trip (for free) if revenue goals are met
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Chef-in-House
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Dog-Friendly
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Dental & Visual Insurance
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Employee Assistance Program
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Extensive Paid Holidays
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Unlimited PTO
